FAQs
Before you buy
Why SER Mobile?
SER Mobile is one of the largest wholesalers for certified refurbished electronics in the UAE. Our devices are certified and extensively checked and we also offer 1 year warranty on our devices for your peace of mind.
Are your products original?
Yes. All our products are original.
What is the condition of the device?
All our devices are in excellent condition and hardly used. All phones come with 95% battery health.
Do you offer warrnaty?
Yes, we offer 1 year warranty for all devices.
Do you have offer installments?
Yes, we do. Installment is available through Tabby.
How does Tabby work?
All you need to do is add the device you want in cart and fill in your details at the checkout page. Select Tabby from payment method and follow the steps.
Which payment methods are available?
We offer the following payment methods:
1. Cash on Delivery for orders up to AED 1800.
2. All credit/debit cards such as VISA, Mastercard and Amex.
3. Apple Pay
4. Tabby for four equal installments.
How long does shipping takes?
Orders are processed within 24 hours and delivered within 3 working days.
Do you offer store pickup?
Yes we do. You can place your order online and select store pickup as shipping method. The order can be collected from our store any time after 2 p.m. and before 7:30 p.m.
What is your return policy?
We offer easy returns within 14 days of purchase with terms and conditions applied.
How to claim warranty?
Contact us with your issue and our representative will get in touch with you for your claim.
Trade-In
Do you offer trade-in?
Yes we do.
How to opt for Trade-In?
Just send us a message on WhatsApp or email with the following details:
1. Your device brand and model.
2. Device Condition
3. Device pictures
Once we receive this information we will share approximately value of your device and then you can bring it on our store to get actual valuation.